BUILT ABOVE

Privacy policy

Last updated: 20 September 2026

Built Above respects your privacy. This policy explains how we use information you give us when you contact us about roofing or exterior maintenance work.

Information we collect

We may collect your name, telephone number, email address, property address, postcode, enquiry details, photographs and any other information you choose to provide.

How we use it

We use this information to respond to enquiries, arrange inspections, prepare quotations, carry out agreed work, keep job records and meet legal or accounting requirements. We do not sell your personal information.

Our lawful basis

We process enquiry and job information because it is necessary to take steps at your request before entering into a contract, to perform an agreed contract, and for our legitimate interests in operating and protecting the business.

Sharing and storage

Information may be held by service providers used for email, website hosting, file storage or business administration. We only share information where it is needed to provide the service, run the business or comply with the law.

How long we keep it

General enquiries are normally kept for up to 24 months. Quotations, invoices and records connected with completed work may be kept longer where required for guarantees, insurance, tax or legal purposes.

Your rights

You may ask for access to your information, request correction or deletion, object to certain uses, or ask us to restrict processing. Some rights depend on the circumstances and legal record-keeping requirements.

Contact

For a privacy question or request, email info@builtabove.co.uk or call 07377 726 007. You can also complain to the UK Information Commissioner’s Office if you are unhappy with how your information is handled.